Terms & Conditions

1. Acceptance of Terms

By creating an account, requesting a demo, signing an Order Form, or otherwise accessing the Services, you represent that: (a) you are authorized to enter into a binding agreement on behalf of yourself or your organization; (b) your organization has the authority to accept these Terms; and (c) you agree to these Terms in full.

2. Description of Services

Lazra Labs provides AI-powered SaaS products for automotive dealerships, including but not limited to:

• DealerDash — real-time KPI dashboards for dealership performance
• IntelBot — daily automotive market intelligence and Q&A
• Ledger — AI-powered financial analytics, forecasting, and pro forma modeling
• AI Agent Roster — purpose-built agents for sales, service, appraisal, webchat, and competitive intelligence

Product availability, features, and pricing are subject to change with reasonable prior notice as described in Section 4.

3. Account Registration and Security

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access. Lazra Labs is not liable for losses resulting from unauthorized use of your account credentials.

4. Subscriptions, Billing & Auto-Renewal

• Services are provided on a subscription basis, billed monthly (or annually if agreed in an Order Form)
• Auto-renewal: Subscriptions automatically renew at the end of each billing period unless cancelled at least 5 business days before the renewal date
• Fees are due in advance and are non-refundable except as expressly stated herein or required by applicable law
• Lazra Labs reserves the right to change pricing with 30 days’ prior written notice. Continued use after the effective date constitutes acceptance of the new pricing
• Unpaid balances are subject to a late fee of 1.5% per month. Accounts more than 30 days past due may be suspended without further notice
• You are responsible for all applicable taxes. Lazra Labs will collect sales tax where required by law

5. Authorized Use and Restrictions

You may use the Services solely for your internal business operations. You agree not to:

• Resell, sublicense, or otherwise make the Services available to third parties without written consent
• Reverse engineer, decompile, or attempt to extract source code from any Lazra Labs software
• Use the Services to transmit unlawful, harmful, or deceptive content
• Attempt to gain unauthorized access to any Lazra Labs system, database, or infrastructure
• Use the Services to build a competing product or benchmark against competitors for public disclosure
• Remove or alter any proprietary notices or labels on the Services

6. AI-Generated Content & Outputs

Lazra Labs products use large language models and AI systems to generate analysis, forecasts, summaries, recommendations, and communications. You acknowledge and agree that:

• AI outputs may be inaccurate, incomplete, or require human review before reliance
• AI-generated content does not constitute legal, financial, accounting, investment, medical, or other professional advice
• You are solely responsible for any decisions made based on AI outputs from the Services
• You will not represent AI-generated content as independently verified expert opinion without such verification
• AI agents acting on your behalf (e.g., sending communications to your customers) do so at your direction; you retain responsibility for compliance with applicable communications laws including TCPA and CAN-SPAM

7. Data, Privacy & Colorado Privacy Act Compliance

Your use of the Services is governed by our Privacy Policy, which is incorporated herein by reference.

With respect to your customers’ personal data processed through Lazra products, you are the data controller and Lazra Labs is the data processor. You represent and warrant that:

• You have obtained all necessary consents from individuals whose data you provide to the Services
• Your use of the Services complies with the Colorado Privacy Act (C.R.S. § 6-1-1301 et seq.), TCPA, CAN-SPAM, and all other applicable privacy and communications laws
• You will promptly notify us of any data breach or security incident involving data processed through our Services

Upon your written request, we will execute a Data Processing Agreement (DPA) consistent with applicable law.

8. Intellectual Property

All software, AI models, agent architectures, dashboards, documentation, and related materials are the exclusive intellectual property of Lazra Labs LLC. Nothing in these Terms transfers any ownership interest in our IP to you.

You retain full ownership of your dealership data and business information provided to the Services. You grant Lazra Labs a limited license to process your data solely to provide the Services. We may use aggregated, de-identified data derived from your use to improve our products.

9. Confidentiality

Each party agrees to hold the other’s non-public business, technical, and financial information in confidence and not to disclose it to third parties without prior written consent, except as required by law. This obligation survives termination for five (5) years.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available without breach; (b) was independently known prior to disclosure; (c) is rightfully received from a third party without restriction; or (d) is independently developed without use of confidential information.

10. Term and Termination

• These Terms remain in effect for the duration of your subscription
• Either party may terminate with 30 days’ written notice
• Either party may terminate immediately for material breach that remains uncured after 10 days’ written notice
• Lazra Labs may suspend or terminate immediately for: non-payment, violation of Section 5 (use restrictions), or any activity that poses a security risk
• Upon termination, your access ceases and all outstanding fees become immediately due
• We will make your data available for export for 30 days post-termination, after which it may be deleted

Sections 6, 8, 9, 11, 12, 13, and 14 survive termination.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

LAZRA LABS DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR FITNESS FOR PURPOSE OF ANY AI-GENERATED OUTPUT. AI OUTPUTS ARE PROVIDED AS DECISION-SUPPORT TOOLS ONLY.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• LAZRA LABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
• LAZRA LABS’ TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM
• THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE)

Some jurisdictions do not allow certain liability exclusions. In such cases, Lazra Labs’ liability is limited to the fullest extent permitted by applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Lazra Labs LLC, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) communications sent to your customers through the Services that violate applicable law.

14. Dispute Resolution & Governing Law

Governing Law: These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles.

Informal Resolution: Before initiating formal proceedings, the parties agree to attempt good-faith resolution by contacting christopher@lazralabs.ai and allowing 30 days to resolve the dispute.

Venue: If informal resolution fails, disputes shall be resolved exclusively in the state or federal courts located in Denver, Colorado. Both parties consent to personal jurisdiction in those courts.

Class Action Waiver: You agree that any claims must be brought in your individual capacity and not as a plaintiff or class member in any class or representative proceeding.

15. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy and any executed Order Forms, constitute the entire agreement between the parties and supersede all prior agreements
• Severability: If any provision is found unenforceable, it will be modified to the minimum extent necessary; remaining provisions continue in full force
• No Waiver: Failure to enforce any right does not constitute a waiver of that right
• Assignment: You may not assign these Terms without our prior written consent. We may assign in connection with a merger, acquisition, or sale of assets
• Force Majeure: Neither party is liable for delays or failures caused by circumstances beyond their reasonable control
• Notices: Notices under these Terms must be in writing and sent to christopher@lazralabs.ai or your account email address

16. Changes to These Terms

We may update these Terms at any time. For material changes, we will provide at least 14 days’ advance notice via email or in-product notification. Continued use after the effective date constitutes acceptance of the updated Terms.

17. Contact

Email: christopher@lazralabs.ai
Mail: Lazra Labs LLC, Colorado, United States